We are open from 8:00am to 6:30pm, Monday to Friday. We do not close for lunch. For non-emergency queries, please call or visit reception after 10:00am when our phone lines are quieter.

Yes — you can register online or visit us in person. See our patient registration page for step-by-step guidance and a link to the NHS online registration form.

We are not currently registering patients who live outside our practice catchment area. Please check the registration page to see whether your address falls within our area.

The quickest way to request an appointment is through an online consultation (eConsult). This helps you avoid phone queues. If you cannot use online services — for example because of age, disability or lack of internet access — please call us. A relative, carer or someone with lasting power of attorney may submit an eConsult on your behalf where appropriate. Follow-up appointments should be arranged as advised by your GP.

Yes. You can book and cancel routine and nurse appointments using the NHS App on your phone or tablet.

Urgent and routine appointments are offered throughout the day depending on availability. Send an eConsult before 11:00am if you hope for a same-day response. We aim to respond to requests the same day; otherwise within 24–48 hours. GPs triage every request and will arrange a telephone or face-to-face appointment as clinically appropriate.

Urgent requests are added to a triage list. A GP will call you to assess your condition and advise on treatment. If a face-to-face appointment is needed, the GP will book this with you directly.

Please contact us if you need a home visit, preferably before 10:00am.

You can view your medical records through the NHS App.

For your safety we do not take medication requests over the phone. Please request repeat prescriptions through the NHS App.

It usually takes two working days for medication to reach your nominated pharmacy. You can collect a paper prescription from reception two working days after requesting it.

For data protection we cannot give your prescription to someone else without your consent. If a family member or authorised person will collect it, we need written authorisation from you.

Please contact reception after 1:00pm for test results. Results are usually back from the laboratory within seven working days.

You can self-certify for the first seven days of illness through your employer. If your employer asks for a GP note within the first seven days, this is a private service and a fee applies — contact us online, by email or at reception. After seven days, or for ongoing notes, you may need to see a GP. Continuing notes can be requested in writing by email, online or at reception.

Your midwife can usually complete an MATB1 form. If we need to complete it, drop the form at reception and allow two working days.

An eConsult sent directly to your GP is the best way to discuss a referral or medication review.

Bring your form to reception so we can check it. Once approved, we will book a GP appointment. A fee applies — we will confirm the cost once we have seen the form.

We aim to resolve concerns quickly and fairly. If you need to complain formally, please contact us by email or post and we will respond as soon as we can.