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Frequently Asked Questions

What are the opening hours? Do you close for lunch?

  • We are open from 8:00am to 6:30pm.
  • We do not close the surgery for lunch, however for non-emergency queries please call/come to reception after 10:00am.

Can I register with your practice online/face-to-face?

You can register with our practice online and face to face below.

Register at the practice online

I moved homes and I live outside of the catchment area. Can I still be registered with you?

We do not register patients from outside the practice catchment area. Previously some patients are registered from outside of the catchment but we are not taking out of catchment patients at present.

Please click on registration page to check if you live in the catchment area.

How will I book a routine, emergency and follow up appointment?

  • The quicker and easier way to book appointments is via eConsult online appointment requests. This way you can avoid queueing over the phone and speaking to reception staff for appointments.
  • Patients who lack capacity or cannot book appointments via eConsult e.g. patients who are elderly, have mental health or learning disability issues or don’t have access to media/internet can call the surgery to book appointments. It may be appropriate to ask family members or relatives/carers with Lasting Power of Attorney (LPA) or authorised individuals to submit an eConsult on your behalf.
  • Follow up appointments can be booked depending on GPs advice. Please consult your GP before you speak to reception.

Can I book an appointment or cancel online?

You can book and cancel routine and nurse appointments online. Please download NHS App on your Android or Apple device, or register on here to book and manage your appointments.

What time are your emergency appointments released?

Appointments are booked throughout the day depending upon the availability of both routine and urgent appointments. We advise patients to send us eConsult before 11am for the possibility of a same day response. We try our best to respond to appointment requests on the same day. Otherwise the normal turnover time for an eConsult appointment request is 24-48 hours. GPs triage and assess all eConsult requests and book urgent or routine telephone or face to face consultations as appropriate.

What does emergency telephone triage mean?

  • All urgent appointment requests get booked into a triage list. GPs arrange telephone calls directly  to discuss and assess patients conditions and provide treatment and advice accordingly.
  • Once you have spoken to the GP it is decided if a face to face assessment is needed. The GP will book a face to face appointment with you directly if this is the case.

When can I request a home visit?

You can contact us directly if a home visit is needed, preferably before 10am.

How do I access my medical records?

You can view your medical records via the NHS App here NHS App.

Can I request a prescription over the telephone?

We do not accept any medication request over the phone. For patient safety we encourage you to request your medications yourself via the NHS App to avoid any inaccuracies.

How long does it take for my medication to be sent to the pharmacy?

It will generally take two working days for your medications to be sent to your nominated pharmacy, or you can collect your paper prescription from reception 2 days from the time of making the request.

Can a family member collect my prescription on my behalf?

Due to data protection, we are unable to give your prescription to a third party without your consent. Where family members or authorised individuals are collecting prescriptions, we require a written authorisation from patients.

What time can I call for my test results and how long does it take?

For test results, please contact reception anytime after 1 pm. The results are usually back from the laboratory within 7 working days.

How can I request a sick note?

  • Please note that you can obtain self-certification from your employer for the 1st 7 days of your sickness and you do not have to request a sick note from the surgery. If however, in the 1st 7 days, your employer requests a sick note from the GP, this will be private, and can be requested online, via email or at reception, and you will be charged a fee.
  • After the 1st 7 days off, you may request a NHS sick note after you have seen the GP.
  • If it is an ongoing/continued sick note, then you can request it in writing via email, online or make a request at the reception desk.

Do I need an appointment for the GP to sign my exemption or MATB1 form?

  • MATB1 forms can either be filled by your midwife or if needed you can drop the form into reception and we will forward it to one of our GPs
  • It will take 2 working days for the form to be ready.

Can I discuss a referral or medication review over the telephone?

Sending an eConsult directly to your GP is the best way to arrange an appointment and discuss about a referral or medication review.

Can I book an appointment with the GP to sign my DVLA form?

  • Please bring your form to reception to be checked, once it is approved we can then book an appointment with the GP to discuss/fill the form in with you.
  • Please note that there will be a charge for this service, the price will be confirmed once we see your form.

How Do I Make A Complaint?

  • We aim to resolve concerns patients may have immediately, however if you feel you need to complain formally please use our contact us page to send your feedback or complaint and we will endeavour to respond to your query within the due course.
  • Contact Us

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As a multi-award-winning practice, we take pride in our consistent delivery of exceptional care. Our achievements include winning and being shortlisted for multiple national awards, reflecting our dedication to excellence.