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Noticeboard

General Data Protection Act 2018 (GDPR) and our Privacy Notice

You may already know that Data Protection Act 1998 has been replaced by General Data Protection Regulation 2018 (GDPR). We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

Please read this privacy notice (‘Privacy Notice’) carefully in 'Latest News' section on the right hand side 'Quick Links' menu, as it contains important information about how we use the personal and healthcare information we collect on your behalf.

New Patient Access Website

NEW PATIENT ACCESS WEBSITE-A new version of the Patient Access service was launched on the 30 May 2018. This version brings a redesigned user experience, simplified registration and sign in, support for EPS pharmacy nominations and an all-new self-serve support site. Please visit
https://support.patientaccess.com  to see details on how to use a new and exciting Patient Access website.

Extended Hours Appointments

Please note that our extended hour appointments will be available on alternative Saturdays from 09:30 to 13:00. Please speak to reception for details. 

Welcome to the Shakespeare Health Centre

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

There is disabled access at the surgery and free off-street parking is also available.

Patient Participation Group (PPG)

 

Are you aware that the practice has a group of patients that contribute some of their time to the development of the practice and its health services?

 What is a PPG?

 

At its simplest, patient participation refers to patients who wish to take a more active interest in developing local healthcare services and be more responsible for their health and wellbeing.

 

PPG will seek to improve communications through your feedback. In our last Practice PPG meeting held at Shakespeare Health Centre, If you think you have an idea please contact us at HILLCCG.SHCAdmin@nhs.net

 

We highly appreciate your interest in becoming a volunteer to help us shape our services to promote the health and wellbeing of our community.

 

 

Named GP for all patients

The 2015/16 GP contract in England extends the requirement to provide a named accountable GP to all patients, rather than just those over 75 as of the previous setting. The contract remains "practice-based", so overall responsibility for patient care remains unchanged. The role of the named GP is to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the clinical judgement) to each of their patients.

Having a "named GP" means he or she will:

  • take the lead for ensuring that we offer you all the appropriate services we can,
  • work with relevant associated health and social care professionals where necessary for your care,
  • help to ensure that we recognise and respond to your physical and psychological needs,
  • ensure you have access to a health check if you request one.

Having a "named GP does not mean he or she will:

  • be available 24 hours a day,
  • that you will have personal access to the doctor throughout the working week,
  • that this is the only doctor or clinician at the practice who will provide you with care.

You do not have to see your named GP when you book an appointment; you can and should feel free to choose to see any GP or nurse in line with current arrangements.

Shakespeare Health Centre has already informed patient of their accountable GPs using various communication methods such as sending text messages, postal letters, and printing GPs names on repeat prescriptions. We have divided our patients’ population into two groups and Dr P Aggarwal and Dr J Verma have been allocated to each one of them. We will be informing our new patients of their named GP on an ad-hoc basis on contact with the practice. However, if you wish to have this information sooner or need to know about your named GP, please contact Reception who will be happy to help.

 

 

 

(Site updated 13/08/2018)
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